Help
Frequently asked questions
Quick answers to the questions students ask most. Can't find yours? Get in touch.
The beta
When does Hatch open?
The free beta is planned to open on the web on 30 Nov 2026, 6 PM IST. Dates can move; if they do, we will email the waitlist.
Is Hatch free?
Yes. The beta is free. Paid plans (Starter and Pro) are shown in the app as Coming soon and cannot be bought. Hatch does not collect payment details.
Does joining the waitlist create an account?
No. It saves your spot so we can email you when doors open. You create your account when the beta opens.
Who can use Hatch?
Hatch is built for students. You must be at least 13, and if you are under 18 you need permission from a parent or guardian.
Will features change during the beta?
Probably. That is what a beta is for. Features may change, pause or be removed as we learn. The changelog tracks what is new.
Pods and sessions
What is the difference between a pod and a session?
How big is a pod?
Up to 10 hatchers, including the person who created it. This is the planned beta limit and may change.
How many pods can I join?
The free beta is planned to allow up to 3 active pods at once. Requests, waitlists and archived pods do not count. Limits may change during the beta.
How long can a session last?
The free beta is planned to offer 15, 25 or 30 minute sessions. Lengths may change during the beta.
Do I need to turn my camera on?
No. You join with your mic and camera off, and you can keep them off. Chat works either way.
Are sessions recorded?
No. Sessions are never recorded.
People and privacy
How does Hatch decide who to suggest?
It looks at what you have in common, such as your goal, shared pods, what you are looking for and your region, and tells you why. There is no match score.
Can strangers message me?
Not directly. People you are not connected with send a message request first, and you choose whether to accept.
Does Hatch sell my data or show ads?
No, neither. See Account, privacy and cookies.
How do I unsubscribe from the newsletter?
Use the one-click unsubscribe link at the bottom of any newsletter email.
How do I delete my data?
Email wristalabs@gmail.com from the address you used. We respond within 30 days.
Apps and devices
Is there a desktop or mobile app?
Not yet; both are Coming soon. You can ask to be notified on hatchh.io. See Desktop and mobile.
Can I use Hatch on my phone?
Yes. The beta web app works in your phone's browser, with a tab bar for the main sections.
Is there a dark mode?
Yes. Hatch and these docs both offer light and dark themes, and can follow your device's setting.
Last updated 12 Nov 2026