Help
Contact and support
Hatch is made by a small team, and we read every message. The best way to reach us is email: wristalabs@gmail.com.
Email the team
To help us help you quickly, include:
- what you were trying to do, and what happened instead,
- the device and browser you were using, and
- a screenshot, if you can.
Where to go for what
| You want to… | Do this |
|---|---|
| Ask a question or get help | Email wristalabs@gmail.com |
| Share beta feedback or an idea | Email wristalabs@gmail.com. We love hearing what would help. |
| Make a privacy request | Email wristalabs@gmail.com from the address linked to your data. We respond within 30 days. |
| Raise a grievance | Write to our Grievance Officer at Wrista Technologies LLP via wristalabs@gmail.com. See the Privacy Policy (opens in a new tab) for timelines. |
| Report someone on Hatch | Use Report in the app, and email us if it is urgent. |
| Get sneak peeks | Follow @hatch.era (opens in a new tab) on Instagram. |
Other ways to reach us
The contact page on hatchh.io (opens in a new tab) has shortcuts for general questions and for building with Hatch. Please do not share personal or account details in Instagram comments or direct messages; use email instead.
Last updated 12 Nov 2026